I am beyond angry. My father came to live with me 2 1/2 years ago because he suffered from vascular dementia and could no longer be left alone for any amount of time. He has, still, a Sprint plan. I do not know the stupid PIN number to get it turned off, and my dad, because of his disease could not remember. He went into hospice on November 10, at which time I tried to get help to turn his phone off. I did not know the answers to the security questions, so the person I was talking to sent a report to someone and that division was supposed to call me back within 48 hours. Never received a call back. Dad passed away on November 18. After dealing first with the funeral preparations and burying my dad, I called Sprint customer service again. Explained that my dad had passed away. The service rep was short with me, cut me off and told me I needed to take the death certificate into a store to have it turned off. Once I finally had the Death certificates, I went in to the store in Coralville, Iowa. I had all of the documentation I needed. This store is 20 miles away from my home. I was greeted by the assistant manager. I told him what I needed, and he told me to put my papers away because they couldn't turn my dad's phone off at that store. I would have to drive another 30 miles to Cedar Rapids to go to a "corporate store."
Needless to say, I was not happy. I shouldn't have to drive an extra 60 miles round trip to have a phone disconnected. This "assistant manager" wouldn't even pick up a phone to find out if there was any other way to deal with it. If a store can sell me a phone and start up a plan, they should have the ability to TURN ONE OFF!!! It is ridiculous that this store could not help me. Isn't losing my dad enough? Then, I admit, I got angry, but I did not become abusive in anyway, even admitted I was being a bitch and apologized, and begged him to help me get this done. As I was leaving he got very snarky with me. He had no sympathy for my situation, and laughed at me as I left. I am livid! I have been through hell watching my dad slip away over the last 2 1/2 years, and watching him die over a long sleepless week. Then the nightmare of the everything that comes after, and this punk rubbed salt in my very raw wounds.
I went out to my car, called customer service AGAIN, the rep was very kind and tried to help, but I don't have the PIN so again she had to refer it on to someone else, who, I'm not expecting to hear from.
Well played, Sprint, well played!